Returns

Return Policy

Products can be returned within 14 days of arrival/pickup either at the Sarauw Atelier (by appointment) or shipped to:


Sarauw Jewellery
Mågevej 40,
Copenhagen 2400.

Customers are responsible for the safe return of purchases and any associated return shipping costs. Items must be returned in their original packaging. Upon receiving your return, I will inspect the item for wear, damage, or alterations. Items showing signs of wear, damage, or alterations cannot be accepted for return.

Refunds for returned items in the appropriate condition will be processed to the original credit card, which may take up to 10 business days to appear in your bank account. Please note that the original shipment fee is non-refundable.

Return of One-of-a-Kind or Custom Orders

Please be aware that one-of-a-kind or custom orders cannot be returned or exchanged. These purchases are binding and non-refundable, regardless of the reason. Customers are responsible for ordering the correct size or length for one-of-a-kind or custom purchases.

Check product guidelines carefully before purchase. Some products may be alterable in size or length; contact us for assistance. Alterations may incur additional costs, and services will only commence upon payment acceptance.

I do not assume responsibility for lost shipments during return transit, so please ship with care, obtain a tracking number, and safeguard it until the package is confirmed received by me. If you have further questions about shipping and returns, don't hesitate to contact me at sarauwjewellery@gmail.com.